I see it as a courtesy to let restaurant managers know why I may not be going back. Whether they learn from my feedback is up to them. Not every phone call ends in an unsatisfying way, so it really depends on who's handling the customer feedback. I've had very pleasant exchanges with representatives at KFC and Qdoba corporate and they sent gift certificates to make up for the trouble.
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Date: 2008-01-10 05:57 am (UTC)